Returns & Refunds

Every MyMoments product is custom-printed to your unique design, which means we cannot accept "change of mind" returns in the same way an off-the-shelf shop can. What we can promise is that if something is wrong with our production, we will make it right.

WHEN WE WILL REPRINT OR REFUND

We will reprint your order at no charge, or refund you in full, if:

- The product arrives damaged in transit. - The print quality is defective (colours misprinted, pages missing, binding faulty, etc.). - The product delivered is not what you ordered. - The size, orientation, or variant on the finished item does not match what you selected at checkout.

WHEN WE CANNOT REPRINT OR REFUND

We are not able to reprint or refund if the issue was caused by the design or files you submitted, including:

- Low-resolution or blurry photos you uploaded. - Spelling, grammar, or layout mistakes in the text you added to your design. - Colours that appear differently on your screen compared to the printed product (screen colours are backlit and will always look different from ink on paper). - Sizes or variants selected in error at checkout that were correctly printed. - Products that were used, altered, or damaged after collection or delivery.

Our online designer previews your final artwork before checkout - please review it carefully. Once you click "Create My…" and pay, we begin production.

HOW TO CLAIM

If your order arrives damaged or faulty, please contact us within 14 days of delivery or collection at hello@mymoments.co.za with:

- Your order number (starts with MM-). - A short description of the problem. - Clear photos of the fault, including the packaging if it was damaged in transit.

We will reply within two business days with next steps. In most cases we will arrange a free reprint and either resend to you or hold at your original collection store. Where a reprint is not possible we will refund the affected item to your original payment method.

CANCELLATIONS

Because we begin production almost immediately after payment, orders cannot be cancelled once placed. If you realise a mistake, contact us immediately at hello@mymoments.co.za and we will do our best to catch it before printing, but we cannot guarantee this.

YOUR CONSUMER PROTECTION ACT RIGHTS

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. Any product that is defective or does not match its description is covered by the Act's implied warranty regardless of what is written here.

CONTACT US

For returns, reprints, and general queries: hello@mymoments.co.za Registered entity: Jetline Corporate Print Solutions (Pty) Ltd

Last updated: 21 July 2026